It’s Craptastic™!

The media distribution company formally known as Comcast (see their Comcastic commercials here) realized that they were a shitty company with a reputation of poor customer service, outdated technology, draconian policies, and uncompetitive prices.  After consulting with their various business experts about the costs of fixing such reputational issues they realized that they would rather just change their name, and ruin that one too.

Meet xfinity.  That’s right, like infinity with an X.  So edgy and extreme.  It’s straight out of 1999.  Awesome.  I guess the primary reason is that it doesn’t lend it’s self so easily to having crap tagged on the end.  Comcrap sounds better then Xfinicrap.  Comcast is gushing about how it will get them closer to their users over on their blog.  Hopefuly this is the beginning of the end for Comcrap.  As a directv customer, I have never missed cable since Comcast got banned from my building.  The lack of double speak, crappy signals, and arbitrary hidden bandwidth caps based on ‘increased costs’ despite record profits due to ‘falling costs’ are fresh and inviting.

If Comcast really wants to re-invent itself, try the following.

1. Give me a better signal.  I shouldn’t see patchy grass when watching Soccer or Football (unless it’s played in Manchester or Pittsburgh).  The grass should be smooth.  I still cringe when I go home and watch TV on my parents identical model HD tv and see what a crap signal Comcast is distributing.
2. Give me more than 50 HD channels, which includes the movie channels (HBO, Showtime, Etc).   On demand is a gimick to make up for your shitty DVRs that you sell at inflated prices.  I want channels in HD.  On DirecTV I get no less than 97 HD channels plus the HD sports season packages that I can’t get on Cable (NFL SundayTicket, NBA League Pass, MLB ExtraInnings, Nascar Hotpass, NHL CenterIce, ESPN packages and others).
3. Give me a DVR that works.
4. Allow me to watch all the channels I pay for in more than just 2 rooms of my house.  Currently Comcast limits the subscribers in my area to 2 digital boxes.  These boxes are required to get OnDemand, HD, and all the extended cable channels not on ‘basic’.  This means that after the first two TV’s you are limited to just the basic 40 or so channels.
5. Give me a website and customer service that are streamlined and allow me to place my order with minimal headache.
6. Don’t lie to me.  I had someone tell me upon canceling the digital portion of a subscription a a few years back that after the DTV change over, Comcast basic cable would require digital and so I would need to sign up for digital cable then.  That’s right.  Let that sink in.  They bold face lied about a ‘confusing’ (because people are stupid) piece of legislation so they could sell more TV.

I said I would never had Comcast again and it looks like that is going to be true.  Now I just need to stay away from XFINITY.